1. Order
Quantities
Minimum order is 1 set
2. Payment Method
T/T, L/C, Western Union, Money Gram, Cash, etc...
Please ask sales consultant for more
info before payment.
3. Shipping Ways
By Sea or By Air
Diamond tools and spare parts will be send by DHL
4. Delivery Lead
Time
Lead time is about 3~7
working days.
Please ask sales consultant for the
exact delivery time according to our
stock status.
5. Warranty: (18 Months)
Terms: During warranty period, we will send free spare parts for replacement by air, Not including diamond blades
6. Support
E-mail Technical Support
you should expect our reply within
2 hours.
Online Support
Available 24/7, 365 days a year for
instant assistance. Search and
locate helpful FAQ's, Manual Guides,
Videos, Downloads & more.
Step 1.
Ask our consultant for every details
about our products, via Email, WhatsApp, or Phone.
Step 2.
Confirm the order to us, provide the
following information, then we will
send you Proforma Invoice for your
reference.
Order Details: (Items and Quantity)
Company Name :
Contact Person :
Address :
Telephone :
Sea port of Destination : (if need)
Step 3.
Send payment and notify us.
Step 4.
We will deliver the goods ASAP.
After receipt of your payment, and
keep you informed about the order
status.
We will send you sea shipping
documents by DHL.
We will provide tracking number for
DHL.
Step 5.
Confirm to us upon receipt of order.
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You
may use the following methods of
payment: Bank Transfer, and
Telegraphic Transfer (T/T) payment,
Western Union Payment, PayPal online
payment, PayPal direct payment,
Telegraphic Transfer (T/T)
payment:
(1) Place an order;
(2) Get the bank account information
of kingsign technology;
(3) Make the payment at the bank,
and get the Payment Receipt;
(4) Send the Payment Receipt to
info@kingsign.net;
(5) Receive the Tracking Number of
your order;
(6) Wait for your order.
Bank
transfer payment information:
Beneficiary Bank: BANK OF
COMMUNICATIONS CO.,LTD
Address£ºNO.188, YINCHENG MIDDLE RD,
SHANGHAI, CHINA
Swift Code: COMMCN3XOBU
BENEFICIARY ACCOUNT NO.:
90000222228100
Beneficiary Name: ZHONGTAI
TECHNOLOGY CO., LIMITED
Address: No.288, KEYUAN ROAD,
SHANGHAI, CHINA
Tel: +86 21 61552818 Fax: +86 21
63291090
Western Union Payment:
First name: JIANRU
Last name: HUANG
Address: No.288, KEYUAN ROAD,
SHANGHAI, CHINA
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For
details, please refer to the
following:
PayPal
direct payment to
info(@)diamond-edge-polisher.com
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The item can be returned under
the following conditions:
1) There is found quality problem
after opening the package.
2) The item is different from the
order list.
3) There is obviously design flaw on
the product.
4) The item is irreparably damaged
during transportation.
5) Products can not be used because
of design flaw.
Returned items are regarded as
invalid under the following
conditions:
1) The item still works even though
there¡¯s damage during
transportation.
2) No claim is made up to 14 days
after the customer has received the
products.
3) The item is returned because of
different color or packaging which
has no effect the product.
4) The returned item does not meet
the conditions.
Note:
1) The returned item will only be
exchanged with a same style item; If
such item is out of stock, it is
acceptable to exchange with other
item from our website but in same
value.
2) The returned item should be
undamaged and in their original
packaging.
3) Please provide the following
information when returning the
products: products¡¯ names or codes,
the problems encountered, and your
order information.
4) The return transportation fee
will be equally covered by both
parties.
Returning procedure:
If a serious problem is found
within 14 days of receiving the
products, you should contact
Customer Service and our staff will
help you find a solution in 2
business days
After-sales Service:
We provide free
consultation (including email,
instant messaging, Live Chat,
telephone calling, etc) about all
our products. If necessary, we can
also arrange engineer (s) to give
free training at your premises, you
will be responsible for the cost of
such travelling (i.e. air ticket,
board and lodging in your country,
etc.). For the machines out of
warranty period and if our engineer
(s) is (are) required to attend at,
all the fares, accommodation cost
and incidental expenses shall be
borne by customer, and accordingly,
USD$100 service fee shall be charged
per day.
Service Complaint:
If you have any suggestions,
complaint or claim, please contact
us, we will reply within 24 hour.
Complaint about products:
complaint@diamond-edge-polisher.com
Complaint about service:
manager@diamond-edge-polisher.com
For other issues:
info@diamond-edge-polisher.com
Our Partners:
